Return Policy & Quality Assurance at SoundSpeakers.art
Our Commitment to Quality
At SoundSpeakers.art, your satisfaction is pivotal to our success. That’s why if you or your customers aren’t thrilled with the purchase, please contact us within 30 days of receipt. We’re committed to investigating each concern thoroughly and finding an agreeable resolution.
Upon confirmation of any quality inconsistency by our dedicated assurance team, we pledge to expedite a free replacement, ensuring your ultimate satisfaction. If a replacement isn’t feasible or the wait is inconvenient, please specify this in your communication, and we’ll process a prompt refund instead.
Understanding Color Variations
Our printing processes are meticulously standardized, just like our esteemed print partners. However, the nature of printing can lead to minor color deviations, influenced by factors such as equipment, settings, ambient conditions, and maintenance schedules. These slight variances are within an acceptable range and thus, do not fall under our quality assurance protection.
Dealing with Defective or Damaged Products
Should there be any compromise in the integrity of your product upon delivery – be it damage, incorrect quantities, or quality concerns not attributable to provided content – we want to know. For verified issues, we vow to cover the costs of a new order, affirming our dedication to your satisfaction.
Misplaced Orders – Our Policy
In the event an order gets lost in transit, we ask that you notify us within 30 days from the anticipated delivery date. We’ll respond with swift action by sending a replacement, keeping the focus on your uninterrupted satisfaction. For more information, please see our detailed guide: What Happens if an Order Goes Missing?
Returns – Our Stance
Given the personalized nature of our products, we don’t offer returns. They are uniquely tailored to individual orders, and as such, any new order placed will be at your own expense.
When Products are Returned to Sender
In such instances, we advise placing a fresh order while reaching out to us. We’ll investigate the matter, ensuring a refund for the product cost on your subsequent order, leaving only the shipping fees to be handled by you. Need more info? Here’s a helpful read: Dealing with ‘Returned to Sender’ Orders
Incorrect Address Submissions
If an invalid address is supplied, leading to a return of the order, it will be responsibly discarded. For a new order with the correct details, the associated costs will be your responsibility.
When Shipments are Rejected
If a recipient refuses delivery, the product will be sent back and securely disposed of. Any new order under these circumstances will be considered a fresh purchase, and its costs will be borne by you.
Unclaimed Deliveries
Occasionally, orders might need to be collected from a local depot or postal service. If these remain unclaimed, they could be returned. In such cases, we recommend placing a new order and contacting us for a resolution, ensuring a refund for the product’s cost, exclusive of shipping.
Handling Lost Shipments: Our Shipping & Delivery Solutions
Encountering a missing order can strike a dissonant chord, and at SoundSpeakers.art, we’re dedicated to resolving such issues harmoniously. If your shipment seems to be lost in transit, don’t fret; simply reach out to us within 30 days from the projected delivery date, and we’ll orchestrate a solution — be it a replacement order or a refund, based on your preference.
However, before we can resound action, we require a few things:
- Address Confirmation: Ensure the shipping details provided are accurate and complete. A minor error in the address can lead to major delivery delays.
- Local Postal Checks: Ask your customer to inquire with their local post office or the respective shipping carrier. Sometimes, orders might be held there for various reasons.
- Delivery Status: The order shouldn’t be marked as ‘delivered’ by the shipping carrier. This status indicates that the package has reached its destination.
- Patience Post-Delivery Date: Allow several business days beyond the Estimated Delivery Date for the order to arrive. However, remember to initiate the lost order claim within 30 days from this date.
- Tracking Updates: There should be no recent, significant updates provided by the shipping carrier in the tracking link.
Upon fulfilling these criteria, we’ll engage with the shipping provider for confirmation and proceed with the necessary steps on our end.
But What If The Order Is Marked ‘Delivered’?
In cases where the order is recorded as ‘Delivered’ yet your customer hasn’t received anything, it’s probable the package was left at the doorstep or with another individual at the address. Here, we recommend an extra sweep for any delivery notices or additional information from the shipping provider.
Given the inability to validate non-receipt in these instances, our policy restricts us from offering refunds or free replacements when the order’s tracking status confirms delivery. However, we acknowledge the dissonance this creates, and you’re more than welcome to place a new, paid order to resonate satisfaction back to your customer.