Introduction: At SoundSpeakers.Art, we take your privacy seriously and are committed to protecting your personal data. This data protection policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
1. Important Information and Who We Are: SoundSpeakers.Art is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this data protection policy). If you have any questions about this policy, including any requests to exercise your legal rights, please contact us at the email address provided on our website.
2. The Data We Collect About You: We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, username or similar identifier.
- Contact Data includes billing address, delivery address, email address, and telephone numbers.
- Transaction Data includes details about payments to and from you and other details of products you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data includes information about how you use our website, products, and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.
3. How Is Your Personal Data Collected? We use different methods to collect data from and about you, including through direct interactions where you may provide us with your Identity, Contact, and Transaction Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you purchase our products; create an account on our website; request marketing to be sent to you; or give us feedback.
4. How We Use Your Personal Data: We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
5. Disclosures of Your Personal Data: We may share your personal data with the parties set out below for the purposes set out in this policy:
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors, and insurers.
- Government bodies that require us to report processing activities.
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. Data Security: We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
7. Data Retention: We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Legal Rights: Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to the portability of data, and (where the lawful ground of processing is consent) to withdraw consent.
9. Changes to this Notice and Your Duty to Inform Us of Changes: This version was last updated on October 12, 2023. We reserve the right to update this data protection policy at any time, and we will provide you with a new data protection policy when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal data.
Please keep us informed if your personal data changes during your relationship with us.
10. Credit Assessments:
We have a justified interest in performing the credit assessments as outlined in this section, aiming to protect ourselves from potential bad debts or investments. We might commission service providers to perform mathematical and statistical analyses to assess the risk of payment default. These analyses could involve information regarding the probability of payment defaults, and while they may utilize address data, they are not solely reliant on it.
Should the outcome of a credit assessment fail to meet our specified criteria, we reserve the right to request a secured form of payment (e.g., credit card) or to decline the initiation of a contract.
Please note that credit assessments are based on automated decision-making. If you disagree with the result of such an assessment, you have the right to contest this decision. You may present your objections in writing for review by a case handler. Additionally, you are entitled to inquire about the principal reasons behind any decisions made by our service providers in this context.
11. Sources of Personal Information
SoundSpeakers.Art collects Personal Information from the following categories of sources:
- Directly from you:
- This may occur when you provide information through your access to and/or use of the SoundSpeakers.Art website and/or the services, such as during the purchasing process, sending inquiries via contact form, contacting customer support, or otherwise interacting or communicating with SoundSpeakers.Art, its agents, representatives, suppliers, vendors, or consultants.
- This information may include, without limitation, your first and last name, address, phone number, e-mail address, the image you wish to use for personalized products, and any other information you choose to provide us.
- Indirectly from you:
- This involves information obtained from observing your actions on the SoundSpeakers.Art website and/or services.
- Automatically collected data may include: the website from which you visit SoundSpeakers.Art (referrer), pages viewed, files downloaded (downloads), individual links clicked, search words or search phrases (site search), duration of visit, browser used, device data (e.g., unique device identifier, MAC address, IP address, serial number, hardware model, network information, and operating system and version), and other relevant details and/or information.
- If the visit is a result of online advertising such as banners, video ads, search engine advertising, etc., we may record which banner, ad word, etc., motivated the visit to the SoundSpeakers.Art website.
The collection of this information helps SoundSpeakers.Art to improve service quality, facilitate your use of the website, manage customer relations, and assist with our marketing efforts. All collected data is processed and stored in accordance with applicable data protection laws.
12. Rights of California Residents
If you are a consumer residing in California, under the California Consumer Privacy Act (CCPA), you have certain rights regarding your Personal Information collected by SoundSpeakers.Art.
1) Right to Access Specific Information and Data Portability:
You have the right to request disclosure of certain information about our collection and use of your Personal Information over the past 12 months. Upon receipt and confirmation of your verifiable consumer request, we will disclose to you:
- a. The categories of Personal Information we collected about you.
- b. The categories of sources for the Personal Information we collected about you.
- c. Our business or commercial purpose for collecting that Personal Information.
- d. The categories of third parties with whom we share that Personal Information.
- e. The specific pieces of Personal Information we collected about you.
- f. If we disclosed your Personal Information for a business purpose, we will identify the Personal Information categories that each category of recipient obtained.
2) Deletion Request Rights:
You have the right to request that SoundSpeakers.Art delete any of your Personal Information that we collected and retained, subject to certain exceptions. Upon receipt and confirmation of your verifiable consumer request, we will delete your Personal Information from our records unless an exception applies.
13. Rights of Canadian Residents
If you are located in Canada, you have certain rights under Canadian privacy laws. Subject to exceptions and limitations, and depending on your jurisdiction, such rights may include:
- a. The right to withdraw your consent to the collection, use, or disclosure of your Personal Information.
- b. The right to be informed of the existence, use, and disclosure of your Personal Information and to be given an account of its use and the third parties to which it has been disclosed.
- c. The right to challenge the accuracy and completeness of your Personal Information and to have it amended as appropriate.
- d. The right to be informed about SoundSpeakers.Art’s policies and practices with respect to Personal Information, including what information is shared with or accessible to affiliates.
- e. The right to challenge SoundSpeakers.Art’s compliance with applicable Canadian privacy laws.
12. How to Exercise Your Rights
To exercise the rights described above, please submit a verifiable consumer request to us by contacting us.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.
13. Filing a Complaint
Regulatory authorities overseeing privacy laws and regulations, including the Office of the Privacy Commissioner of Canada and the California Attorney General’s Office, encourage individuals to first file an objection or challenge with the relevant company before lodging a formal complaint with a regulatory authority. If you are dissatisfied with SoundSpeakers.Art’s response to an objection or challenge, or if you prefer to file a complaint directly with a regulatory authority, you may do so as follows:
Under PIPEDA: If you are in Canada, you may file a complaint with the Office of the Privacy Commissioner of Canada. Depending on the province where you reside, you may also (or instead) have the right to file a complaint with your provincial privacy commissioner/regulator.
Under State Privacy Laws: If you are in the United States, you may file a complaint with the relevant state’s Attorney General’s office, depending on the state laws that apply to your situation.
Under the CCPA: If you are a resident of California, you may file a complaint with the California Attorney General’s Office. For additional information regarding consumer complaints against a business/company under the CCPA and to initiate the complaint process, please visit the California Attorney General’s website.
14. Contact Details: If you have any questions about this data protection policy, including any requests to exercise your legal rights, please contact us.